- Ordering & Payment
Q. How can I place an order on Viewty?
You can browse products, add them to your cart, and proceed to checkout. Choose your preferred payment method and confirm your order.
Q. What payment methods are available?
We accept Debit/Credit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) (subject to availability).
Q. Can I modify or cancel my order after placing it?
Orders can be modified or canceled only before they are shipped. Once dispatched, cancellations are not possible.
- Shipping & Delivery
Q. What is the estimated delivery time?
Metro cities: 2–4 business days
Other cities/towns: 4–7 business days
Remote areas: Delivery may take longer.
Q. Do you charge for shipping?
Shipping is free on orders above ₹1499/-. For orders below this amount, a nominal delivery fee is applicable (shown at checkout).
Q. How do I track my order?
Once your order is dispatched, a tracking ID will be shared via SMS/Email. You can track the status online.
- Returns & Refunds
Q. What is your return policy?
Returns are accepted for damaged, defective, or incorrect items within 7 days of delivery. Products must be unused and in original packaging.
Q. How do I initiate a return or exchange?
Please contact us at care@viewty.com
with your order details. Our team will assist you.
Q. How long does it take to process a refund?
Refunds are processed within 5–7 business days after the returned product is received and inspected.
- Product & Quality
Q. Are Viewty products safe to use?
Yes. All Viewty products are dermatologically tested, cruelty-free, and made with high-quality ingredients.
Q. Where are Viewty products manufactured?
All products are developed and manufactured under ARS Beautiverse Company following strict quality standards.
- Customer Support
Q. How can I contact Viewty customer care?
For any queries, please contact us at:
📧 care@viewty.com
📞 +91-9205915839